Off-the-shelf modules

Management and Leadership

• Preparing for meetings
• Opening a meeting: succeeding from the start
• Meetings that make things happen
• Running effective meetings
• Becoming a manager
• Communicating effectively with your team
• Anticipating and resolving conflict within your team
• Developing your team
• Encouraging staff collaboration
• Motivating members of staff
• Delegating: the keys to success
• Leading team projects
• Adapting your management style
• Preparing for an appraisal intereview
• Conducting an appraisal interview and ensuring follow-up
• Taking an active role in your appraisal interview
• More from our 80 package »

Personal Development and Effectiveness

• Managing stress and improving your relationships
• Understanding and controlling stress
• Knowing how you relate to stress
• Planning your time
• Prioritising and improving your time management
• How do you use your time?
• Applying effective time management strategies
• Managing time-stealers: e-mail
• Managing time-stealers: telephone calls
• Introduction to effective written communication
• Effective writing
• Tips on writing effectively
• Writing an effective e-mail
• Giving feedback
• Active listening
• Communicating with confidence
• Speaking in public with confidence
• Questioning techniques
• More from our 80 package »

Human Resources

• Fundamental concepts in teaching adult learners
• Managing difficult situations during your training course
• Managing group behaviour on a training course
• Desgining a training course
• Using different training approaches to enhance learning
• More from our 80 package »

Marketing

• From marketing to sales
• Market segmentation by social style: interpreting the research
• SWOT analysis
• Marketing and general corporate strategy
• Marketing overview
• More from our 80 package »