Service & Support
With Hemsley Fraser e-Learning comes with the following support included in the price of your subscription:
Platform Access
E-Learning modules are supported on our MindOnSite platform.
- This solution, used internationally, is one of the most powerful in the market.
- Provided as part of your annual package, the platform enables you to give permission-based access to each registered user.
- Users can follow their modules at their own pace and track their progress.
- They can start and stop the module as required and return to exactly the place where they had left it.
User Management
You can rely on us.
- Complete a simple pre-formatted Excel document with the details of users.
- We'll create their profiles, open their individual accounts and invite them to connect.
- 24/7 access via your personalised access screen.
Assistance
Your employees can count on us.
- A help service is provided with each e-learning module.
- We answer queries by email within 24hrs.
- We provide guidance for each e-learning module about the optimum completion timeframe to maximise the learning.
- We outline the benefits to motivate the users.
Hosting and Bandwidth
We provide a central technical infrastructure.
- Central technical infrastructure.
- Secure.
- Completely safeguarded.
- Service guarantee 7 days a week, 24 hours a day.
Optional Additional Services
(Outside of your annual subscription)
Made to Measure for your needs.
- Private e-learning site, using your organisation’s look and feel.
- Customise the modules’ graphic design.
- Integration with in-house systems.
- Tailoring the modules to support your organisational culture.
- Tutor-based support.
- Customised e-learning content.